Physical distance, doesn’t mean emotional distance especially when working with disoriented older adults. As a caregiver, your eyes are a way to connect with care. Learn how to build trust quickly by building empathy. Meet 82-year-old Mrs. White, she is confused and doesn’t remember anything about the pandemic. She does remember that when she was a girl the world was at war. Knowing this background a caregiver can feel the emotion she is experiencing and use that empathy to effectively communicate.